JPrefund Support Desk

JPrefund Inquiry Form

Please enter your question in English and click the SEND button at the bottom of this page. For your accurate tax refund, please send your accurate shopping info. After the success of your sending, you can see the message “Thank you, your message has been sent” at the bottom of this page.

✔Your e-Mail address (user ID of JPrefund site) *

✔Choice your question *
I don’t understand how to use this refund service.
I already registered my data in this site, but I haven’t received my refund.
other questions.

✔Last Name (On Your Passport) *

✔First Name (On Your Passport) *

✔Nationality Code (On Your Passport) *

✔Passport Number (Used at shopping) *

✔Birth Date (On Your Passport) *

✔Shopping Date (On Your Receipt) *

✔Shopping Amount (Includes Tax) you paid on your receipt *

✔Transaction ID (20 digits number given from the tax-free shop)

✔Your Detail Question (free format)
Please enter your question in detail. *